Booking Policy

HOPE TOURS RWANDA BOOKING POLICIES

BOOKING TERMS & POLICIES:

A booking is considered CONFIRMED on full payment of a relevant
activity permits (Gorilla Permit, Golden Monkey Permits, Chimpanzee
permits, etc, and a 30% deposit on the rest of the tour items. Bookings
should be made at least 21 days before the date of departure for
proper planning.

PAYMENTS:

Full payment MUST be made 60 days before the date of departure for
the tour. If the full payment is not made in due time HOPE TOURS
RWANDA reserves the right to treat the booking as cancelled.

CANCELLATION & REFUND POLICY:

– A full refund, excluding 15% Administration Fees & Permits fees will be
made if a tour is cancelled at least 91 days or more prior to the date of
departure.
– 75% of the amount deposited will be refunded if a tour is cancelled
between 90-45 days before the date of departure.
– 50% of the amount deposited will be refunded if a tour is cancelled
between 45-30 days before the date of departure.
– No refund will be made if a tour is cancelled in less than 30 days to
the date of departure.
– No refund will be made once the tour has commenced, or will any
refund be available in respect of any tours, accommodation, hires,
services, or inclusions not utilized.

Note: All refunds to be made will be less bank transfer charges. Also, all
activity permits including Gorilla permits, Golden Monkey permits, and
Chimpanzee permits are non-refundable.
– Gorilla permits can be rescheduled before 7 days to the trekking
date. The Rescheduling of permit entails changing the travel dates and
these dates can only be changed within the same year and not to the
next year.
The fee to reschedule is 20% of the permit fee.

FORCE MAJEURE:

The performance of either party to this Contract shall be excused
without liability to the extent that such performance is rendered
impossible or impractical due, directly or indirectly, to an event of
Force Majeure. A “Force Majeure” event shall mean Acts of God,
events of nature, epidemics, civil or military authority, strikes, warlike
activity, acts of terrorism and/or domestic or international violence of
any nature either directly affecting the area where the contract is to
be performed or causing disruption of travel to or from the area, or due
to adverse market reaction to any of the foregoing events of Force
Majeure. The Supplier will not incur nor be charged any cancellation
fees if forced to cancel any events at the last minute due to Force
Majeure.

TRAVEL INSURANCE

Whilst we and our suppliers have the relevant insurance policies these
are not necessarily applicable to individuals participating in any Hope
Tours Rwanda experience.
It is recommended that you take out the relevant and adequate
insurance to cover the activities you will experience during your tour,
and which provides coverage against lost or damaged luggage, and
other benefits.